United Airlines PR fiasco - police forcibly remove man from overbooked flight

Robert High Hawk said:
*seperate note: Seadog raises a good point. If any of you guys have lost luggage with United, aside from the customer service bs they put you through, you have to wait a full SEVEN months to get money back from your lost luggage. And during this time you have to constantly follow up with them, file onerous paperwork, and then get some nominal amount of money back. The lost luggage agents are people in india with a clear robotic script of 12 prompts they repeat over and over again. The 7 month wait is to simply wear down people into either giving up, or inevitably some people are no loner able to pursue the lead that long for other life reasons.

There is a better hack for that. Buy your ticket with credit card. Some cards offer the option, that if your luggage is coming later than 24h, then you are entitled to spend a set amount on various clothes and other things that were in your luggage. A girl I know uses this all the time to buy new clothes and stuff. Her card is set around a 500$ limit (but it can go as high as 2000$). It even happened sometimes that she already spent the cash and the luggage arrived just later. She let the guy sign the time and then filed for reimbursement to the credit card company. I don't know if the credit card then files suit at the airline, but that is probably the case.

No reason to wait for cash from United.
 

Gmac

Peacock
Gold Member
Not sure if this deserved its own thread or not...



Guy who appears to be defending himself got in a nice punch to the face at the end.
 
Couple of good stories worth bumping this thread over:

Nurse has to pee in a cup on United Flight, then allegedly badger her about it (she has an overactive bladder). And more importantly.... What about that dead rabbit??? Turns out United CREMATED the remains after it was found dead after one of it's flights, thereby getting rid of any evidence. Apparently 3 guys from a county fair in Iowa pooled their money on the hopes that this rabbit would become the largest in the world.

Imagine you are in the airport waiting to pick up your bunny, only to be told that it died en route, and that it's body has been cremated. Tragic. What is the world coming too? RIP (not so) little guy....

Nurse Pee in a Cup story:

http://www.zerohedge.com/news/2017-05-12/united-airlines-forced-woman-pee-cup-front-other-passengers

United Airlines Forced Woman To Pee In Cup In Front Of Other Passengers
TheAntiMedia.org,

A month after video footage of a man being dragged off a United Airlines airplane went viral, the airline is facing heat yet again, this time for forcing a female passenger to urinate in a cup in front of other passengers.

Nicole Harper, an emergency room nurse in Kansas City, says flight attendants wouldn’t let her get up to use the restroom until the captain turned off the seatbelt belt sign. Harper says she explained she has an overactive bladder and was then handed the cup to relieve herself — while she sat in her seat.

“You would think peeing in a cup on an airplane in front of my family and strangers would be the worst part of this story,” Harper recounted on Facebook. “But the way I was treated by flight attendants afterwards was worse.”
The nurse says the flight crew “shamed her,” saying they would be filing a report on the incident and claiming a hazmat team would have to be called in for cleanup. Harper says she made no mess.

She also says her experience with United following the incident on the plane was just as frustrating. Claiming her efforts to contact United’s customer service department went ignored, she wrote on Facebook that this type of behavior wouldn’t fly in her profession:

“As an emergency room nurse I completely understand having a bad day on the job and having to deal with undesirable bodily fluids. What I don’t understand is ZERO customer service. If I treated a patient this poorly I would surely have consequences.”

United is really on a roll as of late.

Back in March, the airline made headlines for barring teenage girls from boarding a flight because of the leggings they were wearing. In early May, the company allowed a passenger to board the wrong plane, and the woman found herself in San Francisco instead of Paris. As recently as Tuesday, it was reported that passengers whose prized rabbit died on a United flight are now seeking a monetary settlement.

****
Bunny Story:
http://money.cnn.com/2017/05/09/news/united-airlines-dead-giant-rabbit-damages/

Owners of dead giant rabbit want United to pay up
by Jethro Mullen

The mysterious case of the dead giant rabbit continues to haunt United Airlines.
The owners of Simon, a 3-foot-long Continental Giant rabbit found dead after a transatlantic United flight, want compensation from the airline and an investigation into its policies for transporting animals.
Lawyers for the group of Iowa residents who bought Simon have sent a letter to United (UAL) threatening legal action if it doesn't respond within a week.
The death of the giant rabbit is just one of the PR nightmares United has run into in recent weeks. News of it emerged at a time when the airline was already reeling from the huge backlash over one of its passengers being violently dragged off a flight.

Simon, a 10-month-old giant rabbit, was found dead not long after arriving in Chicago on a United flight.
Three men pooled their resources to buy Simon for $2,330 from a British breeder with plans to make him a star attraction at the Iowa State Fair, according to their lawyer Guy Cook. They expected 10-month-old Simon would eventually inherit the crown of world's largest rabbit from his father, Darius.
In the letter to United, Cook accused the airline of a "failure to provide Simon the appropriate measure of care he deserved, which resulted in Simon's death."

United said in a statement Monday that it has received the letter and is reviewing it. "Our United team takes its responsibilities in transporting pets seriously, and is saddened by Simon's death," it said.

The rabbit's previous owner in the U.K. said that United had been in regular contact and the matter had been resolved to her satisfaction.

But Cook said that United hasn't done enough.
"My clients have suffered damages and United has taken no action to rectify this matter with my clients," he said.

What caused Simon's death after a flight from London to Chicago in April remains unclear.
United said he arrived at Chicago O'Hare airport "in apparent good condition" and was seen moving about in his crate about 35 minutes later. But shortly after that, a worker "noticed Simon was motionless and that he had passed away."

The problem now, according to Cook, is that United cremated Simon's remains without permission from his breeder or owners. United "cannot prove they acted responsibly, as they destroyed the proof," he said.
The letter to United demands that it hand over all records of the airline's investigation into the death, including any CCTV footage. The owners are also seeking compensation, including for "the economic loss of Simon's future attraction as the 'World's Largest Rabbit.'"
 
< Piece of shit United will remain an evil incompetent company. Nothing will change.

The bunny could have been your dog or a puppy. Imagine boarding a flight and then getting your dog back cremated, so that it is not even shown whether some of the crew tortured and killed it.

I have written about seeing negative companies in action - United is probably one of those. Negative corporate culture attracts other negative people and their behavior right to the very bottom gets only exacerbated. More positive workers in those places either leave as soon as possible or they become more negative if they stay. A corporation with it's own endemic culture and system are actually closer to an ideology - some can indeed change the behavioral patterns of their workers.
 

ElFlaco

Kingfisher
Gold Member
Another drag-off-the-flight incident, this time on Southwest:

http://losangeles.cbslocal.com/2017/09/27/allergy-woman-dragged-off-flight

This chick claimed she's deathly allergic to dogs (but had no documentation to back it up). During the video, she repeatedly shouted 'don't touch me', hoping to cast the officers removing her as gropers. She's following the playbook, looking for a payout. Predictably, the airline has publicly apologized to her.

According to a statement issued by Southwest, We are disheartened by the way this situation unfolded and the Customer's removal by local law enforcement officers. We publicly offer our apologies to this Customer for her experience and we will be contacting her directly to address her concerns.

We'll be seeing more of these.
 

Handsome Creepy Eel

Owl
Catholic
Gold Member
Given that bunnies are extremely sensitive animals that have been known to die from things such as fear, I'm not sure United is to blame there. Accidents happen, especially with ultra-fragile cargo like that.
 

monster

Pelican
ElFlaco said:
Another drag-off-the-flight incident, this time on Southwest:

http://losangeles.cbslocal.com/2017/09/27/allergy-woman-dragged-off-flight

This chick claimed she's deathly allergic to dogs (but had no documentation to back it up). During the video, she repeatedly shouted 'don't touch me', hoping to cast the officers removing her as gropers. She's following the playbook, looking for a payout. Predictably, the airline has publicly apologized to her.

According to a statement issued by Southwest, We are disheartened by the way this situation unfolded and the Customer's removal by local law enforcement officers. We publicly offer our apologies to this Customer for her experience and we will be contacting her directly to address her concerns.

We'll be seeing more of these.

If you were the pilot, how would you have handled it?

You have a person with a servicedog on the flight. You have another person who claims to have a dog allergy but no medical record as proof.

You can't takeoff as-is because what happens if the person with the allergy has a life-threatening flareup. Either the person with the allergy or the person with the servicedog have to be removed.

If the person with the allergy cannot provide medical proof it's an easy decision. There's really no excuse to not have documentation like this when everyone has a cellphone.

Apparently according to the rest of the story the pilots and crew had talked to her for a long time before security was called and she still resisted. Source: http://nypost.com/2017/09/27/woman-dragged-off-southwest-flight-for-complaining-about-dog-allergy/

It's not an easy decision to make, but it was the right decision.

The fact of the matter is as a passenger or just in general if you have any unusual requests or circumstances you better have the documentation to prove it.
 

The Beast1

Peacock
Orthodox Inquirer
Gold Member
monster said:
ElFlaco said:
Another drag-off-the-flight incident, this time on Southwest:

http://losangeles.cbslocal.com/2017/09/27/allergy-woman-dragged-off-flight

This chick claimed she's deathly allergic to dogs (but had no documentation to back it up). During the video, she repeatedly shouted 'don't touch me', hoping to cast the officers removing her as gropers. She's following the playbook, looking for a payout. Predictably, the airline has publicly apologized to her.

According to a statement issued by Southwest, We are disheartened by the way this situation unfolded and the Customer's removal by local law enforcement officers. We publicly offer our apologies to this Customer for her experience and we will be contacting her directly to address her concerns.

We'll be seeing more of these.

If you were the pilot, how would you have handled it?

You have a person with a servicedog on the flight. You have another person who claims to have a dog allergy but no medical record as proof.

You can't takeoff as-is because what happens if the person with the allergy has a life-threatening flareup. Either the person with the allergy or the person with the servicedog have to be removed.

If the person with the allergy cannot provide medical proof it's an easy decision. There's really no excuse to not have documentation like this when everyone has a cellphone.

Apparently according to the rest of the story the pilots and crew had talked to her for a long time before security was called and she still resisted. Source: http://nypost.com/2017/09/27/woman-dragged-off-southwest-flight-for-complaining-about-dog-allergy/

It's not an easy decision to make, but it was the right decision.

The fact of the matter is as a passenger or just in general if you have any unusual requests or circumstances you better have the documentation to prove it.

Amen.

Woman was being a cunt. She deserved to get kicked off of the plane. While 95% of service animals are for BS like "anxiety", if this bitch's allergies were that life threatening she should either

1. Take a bloody benedryl
2. Go to an allergist so she can get acclimated to her allergic triggers.

I'm getting sick and tired of "allergies" to peanuts and pets being a reason to shove your BS problems in my face. If your allergies are that bad and life threatening go to a doctor to get it fixed. It's not that hard.
 

Kona

Crow
Gold Member
The Beast1 said:
Woman was being a cunt. She deserved to get kicked off of the plane. While 95% of service animals are for BS like "anxiety", if this bitch's allergies were that life threatening she should either

1. Take a bloody benedryl
2. Go to an allergist so she can get acclimated to her allergic triggers.

I'm getting sick and tired of "allergies" to peanuts and pets being a reason to shove your BS problems in my face. If your allergies are that bad and life threatening go to a doctor to get it fixed. It's not that hard.

I am on the opposite side of this one.

I'm sick and tired peoples stupid problems justifying them having god damn dogs everywhere. How stupid that someone has to be put out because some other jackass has to have a dog that licks their hand if they get a little nervous.

This service animal bullshit is out of control and needs to be stopped.

Aloha!
 

The Beast1

Peacock
Orthodox Inquirer
Gold Member
Kona said:
The Beast1 said:
Woman was being a cunt. She deserved to get kicked off of the plane. While 95% of service animals are for BS like "anxiety", if this bitch's allergies were that life threatening she should either

1. Take a bloody benedryl
2. Go to an allergist so she can get acclimated to her allergic triggers.

I'm getting sick and tired of "allergies" to peanuts and pets being a reason to shove your BS problems in my face. If your allergies are that bad and life threatening go to a doctor to get it fixed. It's not that hard.

I am on the opposite side of this one.

I'm sick and tired peoples stupid problems justifying them having god damn dogs everywhere. How stupid that someone has to be put out because some other jackass has to have a dog that licks their hand if they get a little nervous.

This service animal bullshit is out of control and needs to be stopped.

Aloha!

No really, I agree with you too.

Unless the dog is for a blind person or an epileptic, therapy dogs don't need to be on airplanes.
 

Sherman

Ostrich
Orthodox Inquirer
The whole idea of service animals has become a big racket. The human was kicked off the plane so the mutts could stay. Animals are now more important than people. What about someone sitting next to you with his service pig? Or the exotic dancer who needs her service snake to hold her tightly during takeoff?
 

monster

Pelican
Y'all have your panties in a bunch of service animals.

First, we don't know what kind of service animal it was - maybe the person was blind, maybe wasn't.

Second, we have to think that the service animal person had documentation. The article doesn't state this specifically but one would imagine that if the airline made a fuss about the allergy person not having documentation they would have verified the service animal had documentation. Perhaps this maybe be a gross assumption, but I know if it were me complaining about allergies I would damn sure make the airline verify the service animal had proper documentation.

And in the world of legal liability where everyone is suing everyone else, documentation is the single most important thing in decision-making.

Ranting about the legitimacy of service animals is like ranting about the legitimacy of handicap parking. Many people shouldn't need those entitlements, but regardless they're a fact of life.
 

monster

Pelican
Sherman said:
The human was kicked off the plane so the mutts could stay. Animals are now more important than people.

Thats not accurate. The person with the service animal would have been removed too. So it was one person vs person + animal.

I'm more skeptical about the person with allergies. It doesn't sound like she was medically diagnosed with allergies, because if she were she could have easily gotten her doctor to email proof and shown it to them right-away. Ahh, the power of cell phones and data!

Unless it were a red-eye of course....but she learned her lesson and I can guarantee in the future she sure as hell will be carrying documentation!
 

Sherman

Ostrich
Orthodox Inquirer
Register your dog as an Emotional Support Dog or a Therapy Dog. This is what a degenerate liberal culture leads too.

https://www.officialservicedogregistry.com/register-your-dog/register-your-emotional-support-dog/

"Emotional support dogs are dogs that provide comfort and support in forms of affection and companionship for an individual suffering from various mental and emotional conditions. An emotional support dog is not required to perform any specific tasks for a disability like service dogs are. They are meant solely for emotional stability and unconditional love. They can assist with conditions such as anxiety, depression, bipolar disorder/mood disorder, panic attacks, fear/phobias, and other psychological and emotional conditions."

"Service Animal Scams: A growing problem"

https://www.psychologytoday.com/blog/animals-and-us/201406/service-animal-scams-growing-problem

"Fake Service Dogs"

http://dogtime.com/dog-health/gener...umn-fake-service-dogs-are-a-shame-and-a-crime

"Confession: My Service Dog is a Total Fraud"

https://www.petful.com/service-animal/service-dog-fraud/
 

Kona

Crow
Gold Member
This burns my britches...

So the person with allergies needs to provide documentation. They need to go to a doctor and pay for the visit and all kinds of crap.

And you can hop on the internet and make a stray ptibull a service dog for $2.99.

These arrogant bastards with their stupid dogs just drive me nuts. Someone says i "I'm allergic" the dog person says "tough luck, this thing barks when I get a rash.."

Stupid stuff.

Aloha!
 

Seth_Rose

Pelican
Gold Member
In the video I saw the women was acting like a raging bitch so I have no sympathy for her. Seemed like your typical mentally-ill millennial woman. If a police officer asks you to get off a plane, you listen. Get up, leave, get a voucher and quit bitching.

Moreover, if you are deathly allergic to dogs, maybe you should have anticipated the possibility of being on a plane with a dog beforehand. Get documentation and call the airline to make sure everything goes smoothly.
 

Diop

Robin
Protestant
Did y'all catch this part? -

“I’m a professor, what are you doing?” the distraught woman cries as an officer wraps his arms around her and forces her down the aisle of the jet in Baltimore on Tuesday.

I agree that service animals are getting out of hand and when I started watching the video I wanted to side with her, but as soon as she threw out her having this particular occupation I immediately ceased to feel any pain for her and found myself happy that she was getting expelled by the officers.

I just never trust anyone who says they are a professor as if it's something superior/special. It might sound petty, but I'm sure I'm not the only one here who feels that way.
 

Diop

Robin
Protestant
Diop said:
Did y'all catch this part? -

“I’m a professor, what are you doing?” the distraught woman cries as an officer wraps his arms around her and forces her down the aisle of the jet in Baltimore on Tuesday.

I agree that service animals are getting out of hand and when I started watching the video I wanted to side with her, but as soon as she threw out her having this particular occupation I immediately ceased to feel any pain for her and found myself happy that she was getting expelled by the officers.

I just never trust anyone who says they are a professor as if it's something superior/special. It might sound petty, but I'm sure I'm not the only one here who feels that way.

Aaaand yep.....

I'd kick her off the airplane too
 

Thersites

Kingfisher
From watching the video, I can attest to her the medical condition:

The Beast1 said:
Woman was being a cunt.
Since were now know her condition, lets address the issue at hand. Anyone that has serious allergies should carry two items with them at all time:
1.) Documentation or Medical ID tag that states the major allergy a person has.

2.) Epi Pen for the moments when you are going into shock and can't breath.

This bitch has neither. She caused a fuss and gave a headache to everyone involved.
 
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