ElFlaco said:
Another drag-off-the-flight incident, this time on Southwest:
http://losangeles.cbslocal.com/2017/09/27/allergy-woman-dragged-off-flight
This chick claimed she's deathly allergic to dogs (but had no documentation to back it up). During the video, she repeatedly shouted 'don't touch me', hoping to cast the officers removing her as gropers. She's following the playbook, looking for a payout. Predictably, the airline has publicly apologized to her.
According to a statement issued by Southwest, We are disheartened by the way this situation unfolded and the Customer's removal by local law enforcement officers. We publicly offer our apologies to this Customer for her experience and we will be contacting her directly to address her concerns.
We'll be seeing more of these.
If you were the pilot, how would you have handled it?
You have a person with a servicedog on the flight. You have another person who claims to have a dog allergy but no medical record as proof.
You can't takeoff as-is because what happens if the person with the allergy has a life-threatening flareup. Either the person with the allergy or the person with the servicedog have to be removed.
If the person with the allergy cannot provide medical proof it's an easy decision. There's really no excuse to not have documentation like this when everyone has a cellphone.
Apparently according to the rest of the story the pilots and crew had talked to her for a long time before security was called and she still resisted. Source:
http://nypost.com/2017/09/27/woman-dragged-off-southwest-flight-for-complaining-about-dog-allergy/
It's not an easy decision to make, but it was the right decision.
The fact of the matter is as a passenger or just in general if you have any unusual requests or circumstances you better have the documentation to prove it.