United Airlines PR fiasco - police forcibly remove man from overbooked flight

Phoenix

 
Banned
Yep SamB you white guys suck and everything is your fault. Also how is this a race thread? One day the only threads devoid of race will be those devoid of humans. AIs talking to each other about planets or something. And even then some member would probably find some racial undertones in it somehow.
 
ElFlaco said:
achromaticmike said:
No. They shouldn't offer more. That would make them less competitive with the rest of the industry and increase ticket prices across the board. If you don't like the terms, don't agree to them and book with another airline.

They didn't offer more. And how's that working out for them now?

Libertarians don't want to understand the unequal positions of corporations (with their huge legal teams and ability to influence regulations) and individual consumers. Boycotts and bad publicity are sometimes the only recourses available.

People are booted off flights for this exact reason across the country every single day. I've seen it happen myself. Usually adults don't throw a tantrum and force the airport staff to involve law enforcement.

Obviously the optics of this situation didn't work out for United. That being said, paying out millions more in compensation or not overbooking would probably work out even worse for the bottom line. ...and actually their stock was up today...
 

RatInTheWoods

Hummingbird
Gold Member
Airlines selling more seats than they have on the plane is bogus.

They are not special snowflakes, change the laws so they can only sell what they have. What other business can shit all over their customers and beat them up like this?

If people change their flights, make them pay for it, not some poor dude that booked a flight in good faith and needed to be at the destination on time.
 

Phoenix

 
Banned
Acromatic please rent one of my apartments, with contract obviously. One day, at 3am in the morning, I will call you and tell you to get the fuck out of my apartment because it's mine and the contract is irrelevant. I'll give you 10minutes, and after that I'll shoot you for trespass. Sound reasonable behavior to you? Don't answer that, really don't want to know.

I have no doubt you fly regularly because your head is truly in the clouds.
 
RatInTheWoods said:
Airlines selling more seats than they have on the plane is bogus.

They are not special snowflakes, change the laws so they can only sell what they have. What other business can shit all over their customers and beat them up like this?

If people change their flights, make them pay for it, not some poor dude that booked a flight in good faith and needed to be at the destination on time.

If you didn't allow them to oversell seats then there would probably be no such thing as a cancellation or ticket change policy because airlines would have to ensure that every sold seat remained paid for.

United asked him to deplane in good faith under a policy that rewards premier status, fare class, earlier check-in, etc... He refused and law enforcement got involved.

Airline overbooking isn't an obscure fact hidden in a software EULA. It's pretty common knowledge and all airlines do it.
 

weambulance

Hummingbird
Gold Member
achromaticmike said:
They didn't fuck him over. They offered him $800 for a $200 seat that they needed to move their mechanics to Louisville to fix a plane so that an entire plane of people weren't cancelled the next day. I won't work with customers -- you don't work with logic deal?

My logic skills are just fine, thanks.

However, the fact that you can't even grasp why this was a bad move by United makes me seriously question your ability to accurately understand reality. You know, like the fact that real people don't like being treated like shit by companies they're paying for a service even if it's "technically" allowed.

Legal != ethical.
 
Phoenix said:
Acromatic please rent one of my apartments, with contract obviously. One day, at 3am in the morning, I will call you and tell you to get the fuck out of my apartment because it's mine. I'll give you 10minutes, and after that I'll shoot you for trespass. Sound reasonable behavior to you? Don't answer that; Internet is fucked up enough as it is.

I have no doubt you fly regularly because your head is truly in the clouds.

As long as we're comparing apples to apples and you're required to give me about 4x what I paid plus a refund I gladly agree.

...and I'm missing the part where this guy was shot. If we're doing apples to apples then you just have to ask me to leave which I'll gladly do with my 4x compensation check in hand.

Funny that you complain about the internet being fucked up when your post appears to be a part of it.
 
Phoenix said:
Yep SamB you white guys suck and everything is your fault. Also how is this a race thread? One day the only threads devoid of race will be those devoid of humans. AIs talking to each other about planets or something. And even then some member would probably find some racial undertones in it somehow.

Blame Mr. Screamypants Passenger, not me. He's the one who was convinced that the random selection system had somehow ID'd his yellow genes and decided to kick him off the plane.

The man became angry as the manager persisted, Bridges said, eventually yelling. “He said, more or less, ‘I’m being selected because I’m Chinese.’”
 
weambulance said:
achromaticmike said:
They didn't fuck him over. They offered him $800 for a $200 seat that they needed to move their mechanics to Louisville to fix a plane so that an entire plane of people weren't cancelled the next day. I won't work with customers -- you don't work with logic deal?

My logic skills are just fine, thanks.

However, the fact that you can't even grasp why this was a bad move by United makes me seriously question your ability to accurately understand reality. You know, like the fact that real people don't like being treated like shit by companies they're paying for a service even if it's "technically" allowed.

Legal != ethical.

What is "this" exactly that you think I can't grasp?

Overbooking? I KNOW it's a good move by United. They wouldn't do it if it didn't increase their bottom line.

Getting law enforcement involved with passengers that refused to follow their commands? Well, this time it didn't go so well because a bunch of snowflakes saw some violence....

Ultimately when you're dealing with third-party law enforcement and unruly passengers -- shit happens.

United will make more from their lawful, legitimate, ethical, economically reasonable overbooking policy and the disruptions it sometimes causes than they'll lose by this video.
 

Fast Eddie

Pelican
Gold Member
weambulance said:
So the airline chose for them.

A young couple was told to leave first, Bridges recalled. “They begrudgingly got up and left,” he said.

Then an older man, who refused.

“He says, ‘Nope. I’m not getting off the flight. I’m a doctor and have to see patients tomorrow morning,’” Bridges said.

The man became angry as the manager persisted, Bridges said, eventually yelling. “He said, more or less, ‘I’m being selected because I’m Chinese.’”

A police officer boarded. Then a second and a third.
So let me get this straight..a (presumably non-Chinese) couple was told to leave the plane first, and complied. Then this guy was selected but he's obviously too important, in his own opinion, to be inconvenienced. How dare they tell him, a Chinese man, to get off the plane? That's something only those lowly non-Chinese subhumans should have to deal with.

They should have fucked him up worse.
 
"ACSHUALLY, it says so in the fine print!" is a really bad way of arguing a policy.

Most of us would take the money and just fly on the next day. But just imagine that you had a REALLY fucking important flight and you had to take it ON THAT DAY ONLY: a parent's funeral, some ridiculously profitable business deal you're about to sign, there's a vacation cruise liner waiting for you on the other end of the flight that cost more than the compensation the airline is offering you etc. etc.... those are some situations where you'd probably say "fuck you and your compensation, I need to take THIS flight only!" and it's ridiculous to allow the airlines to weasel out of it by saying "woops it was in the contract lol"
 
I DIDN said:
"ACSHUALLY, it says so in the fine print!" is a really bad way of arguing a policy.

Most of us would take the money and just fly on the next day. But just imagine that you had a REALLY fucking important flight and you had to take it ON THAT DAY ONLY: a parent's funeral, some ridiculously profitable business deal you're about to sign, there's a vacation cruise liner waiting for you on the other end of the flight that cost more than the compensation the airline is offering you etc. etc.... those are some situations where you'd probably say "fuck you and your compensation, I need to take THIS flight only!" and it's ridiculous to allow the airlines to weasel out of it by saying "woops it was in the contract lol"

I'd probably stand up -- explain to the passengers in the vicinity of me my predicament and offer additional compensation to ensure someone took my place. In other words, I'd behave like an intelligent adult.

In this case with these exact circumstances since the flight was Chicago to Louisville and driving was about 3 hours longer than the flight and my supposed scheduling issue wasn't until the following day -- I'd probably take the $800 and the refund and go grab a rental car.
 

Phoenix

 
Banned
Meh its just a sperg. There's no point trying to understand how its brain got so awry and its responses so decoupled from normal behavior. Let it enjoy being vehemently technically right. He's much more technically right than you. He's a very very clever boy and so smart and right! Just add it to the ignore list and pretend its not there.
 
A 3 hour rental car drive is about what... 250$? It's been a while since I had to drive rental. Supposedly the vouchers are pretty useless, but money is money.

So you're making 180 bucks an hour if you just drive. That's not insane money, but it's pretty damn good.
You could have a lot of fun with 550 dollars that you weren't expecting.

An amazing steak dinner for two at the best restaurant in town. A nice TV. A nice hotel weekend for you and the misses, complete with babysitter. One hell of a night at a strip club, if that's what you're into. And all for three hours and a minor inconvenience.

I'd take that deal.
 

weambulance

Hummingbird
Gold Member
Sure, if they hand you cash or a prepaid card or something. But is that what actually happens? Or is it "store credit", so to speak? The comments I read elsewhere suggested they don't give you real money, but I don't know. I avoid flying as much as possible now and haven't been bumped since ~2007.
 
Phoenix said:
Meh its just a sperg. There's no point trying to understand how its brain got so awry and its responses so decoupled from normal behavior. Let it enjoy being vehemently technically right. He's much more technically right than you. He's a very very clever boy and so smart and right! Just add it to the ignore list and pretend its not there.

People are kicked off flights like this across the country everyday. Especially during the winter when bad weather fucks up schedules across the country.

Normal behavior doesn't require law enforcement to get involved.

It's okay to admit you're wrong sometimes. xoxo
 

The Beast1

Peacock
Orthodox Inquirer
Gold Member
achromaticmike said:
Phoenix said:
Meh its just a sperg. There's no point trying to understand how its brain got so awry and its responses so decoupled from normal behavior. Let it enjoy being vehemently technically right. He's much more technically right than you. He's a very very clever boy and so smart and right! Just add it to the ignore list and pretend its not there.

People are kicked off flights like this across the country everyday. Especially during the winter when bad weather fucks up schedules across the country.

Normal behavior doesn't require law enforcement to get involved.

It's okay to admit you're wrong sometimes. xoxo

Hey Aspie, let me explain to you how the court of public opinion works.

When you either as a person or a business act like an asshole, people will rightly want to avoid you regardless of how right you may think you are.

They could have easily offered up to $1300 for a seat, but didn't. Now, United has to deal with the loss of people actively avoiding them because they don't want to deal with being forcibly ejected from a plane for pittance money.

Let this sink into your thick libertarian skull:

By being technically right, they're now losing profit and customers because they decided to be assholes.

Reeeeeeeeee! But my lawyers say i'm correct!

And you may very well be Mr. Mike the Sperg, but you're still an asshole and people don't like assholes shitting on them.

The irony is that particular flight that had this man get his ass kicked on ultimately didn't even take off on time which means those four United employees needed for the other flight weren't there and now an extra flight was delayed.

This all could have been avoided if United paid more to get people off of the flight.

TL;DR Being an asshole costs money. Don't be an asshole.
 
weambulance said:
Sure, if they hand you cash or a prepaid card or something. But is that what actually happens? Or is it "store credit", so to speak? The comments I read elsewhere suggested they don't give you real money, but I don't know. I avoid flying as much as possible now and haven't been bumped since ~2007.

I hadn't considered that. If nobody was leaping up to take what seems like a pretty obvious good deal to me, it's possible that they all know something I don't. Maybe it's 800$ off your next United Flight, or some bullshit like that?
 
weambulance said:
Sure, if they hand you cash or a prepaid card or something. But is that what actually happens? Or is it "store credit", so to speak? The comments I read elsewhere suggested they don't give you real money, but I don't know. I avoid flying as much as possible now and haven't been bumped since ~2007.

It's cash when they force you out. Four times the one-way ticket price up to $1350 and a refund. I had to look it up.

https://www.law.cornell.edu/cfr/text/14/250.5

That means the guy paid $200 for his ticket. I've never been forced out and got cash; I've taken offers of $600 in flight credits and the like before which they offer to people with status first.
 

worldwidetraveler

Hummingbird
Gold Member
The Beast1 said:
This all could have been avoided if United paid more to get people off of the flight.

TL;DR Being an asshole costs money. Don't be an asshole.

Absolutely right. The world is seeing a man's bloody picture and how he was forced off of a flight because they overbooked. That will have much more reprecussions than giving someone more incentive to take another flight. They fucked themselves.

Anyone arguing United has the right to do it shows me someone who doesn't have a clue as to how to run a business.
 
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