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United Airlines PR fiasco - police forcibly remove man from overbooked flight
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<blockquote data-quote="BrewDog" data-source="post: 1086757" data-attributes="member: 10711"><p>This is 100% United's fuckup. The police will of course come drag you away if the captain says you have to get off the plane. This isn't a government abuse. United seriously screwed the pooch on this one and if I were corporate management, I would be furious with the crew about this PR nightmare.</p><p></p><p>United overbooked that flight and then demanded that people get off the plane. Those passengers paid their fares and have every reasonable expectation that their transit on that flight will be honored. Some people very well do NEED to be at their destinations. That's why they're flying is because they need to be somewhere. Not everyone is flying for vacation.</p><p></p><p>I agree with the above posters that United should have kept increasing the monetary incentives until someone accepted. Overbooking, <u>letting the passenger board the plane</u>, and then having the police come drag someone off by force? United deserves a bloodier nose for this one than that doctor received.</p></blockquote><p></p>
[QUOTE="BrewDog, post: 1086757, member: 10711"] This is 100% United's fuckup. The police will of course come drag you away if the captain says you have to get off the plane. This isn't a government abuse. United seriously screwed the pooch on this one and if I were corporate management, I would be furious with the crew about this PR nightmare. United overbooked that flight and then demanded that people get off the plane. Those passengers paid their fares and have every reasonable expectation that their transit on that flight will be honored. Some people very well do NEED to be at their destinations. That's why they're flying is because they need to be somewhere. Not everyone is flying for vacation. I agree with the above posters that United should have kept increasing the monetary incentives until someone accepted. Overbooking, [u]letting the passenger board the plane[/u], and then having the police come drag someone off by force? United deserves a bloodier nose for this one than that doctor received. [/QUOTE]
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