When calling customer support, I hang up if a female answers

[...]

There's only one instance where I liked calling an IRT call center, it was Aetna's provider line. The switched from US based to IRT support and I was pissed at first. Then I realized these folks would cut all the small talk and bullshit, they would get right down to business right away with direct answers. No 'murican formalities.


Me: I need the status on an auth
IRT: Member ID? DOB? NPI?
ME: *provided answers*
IRT: It's under review, will receive answer in two days.

Me: I need an auth
IRT: Give me ICP codes, member ID, NPI, etc
Me: *given*
IRT: Ok, this member is covered. It's in the system but you need to send clinicals

Holy fuck, I could get that shit done in 5 minutes. US reps would try to deny me or make me go around.

 

[heavy]

Damn you guys are red pilling my calls with customer service.

I shouldn't have clicked here. Now I'm gonna pay attention.

I wonder if there are stats on this?

 

[Dr. Howard]

I've had to call immigration services a few times and when I got a guy he was horridly wooden and stonewallish. He got pissed off right away when I told him I was a petitioner and not an applicant, then told me I had no business calling about the case. I had to raise my voice at him before he would tell me that I could continue if he got the applicant's verbal permission. Didn't have this problem with the women at all.

I really don't buy this "women can't do anything competently" narrative. The fact that women are generally more suited to domestic work doesn't mean they always fail in everything else, just like not every man even in a healthy society can be expected to function as a soldier or manual laborer.

The trick for government call centers is knowing the language/codes. If you can speak in the right acronyms you somehow establish yourself as 'not another pleb' and they will give you the service you request.

Also, know the right language for requesting supervisors or gov't vs. industry. In America the first line gov't manager is sometimes known as a program supervisor, or section chief.

Even better, call around the call center, most government agencies in the US and Canada list the contact information for all staff in public databases. Find a name in a section that looks relatively like a person you need to talk to and call.

Last, in america, if you get shit service from a government call center call your equivalent elected representative's office. Speak with one of their aides and they will likely fuck shit up at that gov't department on your behalf.

 

[TigerMandingo]

If I get a female service rep I hang up immediately.

Although one time I called T-mobile and got a female rep who kept asking me "Please give it to me". I thought she was referring to my account number but turns out it was just Rustler's mom begging for the D.

 

[Gmac]

I go through the automated touch tone algorithm and after waiting for about 10 minutes:

"Hi this is Samantha, how can i...."

*Hangs up*

*Redials number*

.....and I do this until I can get a male voice on the other side.

If you can't talk to a female customer service rep based on the fact she's a woman something may be wrong with you... not the women in customer service.

Maybe you need to get better are guiding women to the point instead of avoiding them altogether. I'd much rather cut someone off who is wasting my time or ask for a supervisor. Hanging up and redialing just seems like a bitch move.

I have dealt with and managed people in customer service type roles for many years and can say with certainty there are both bad apples and superstars in both genders.

 

[Comte De St. Germain]

 

[SamuelBRoberts]

I want to minimize my time spent talking to customer service. It's extremely bad for your health.

I can't imagine willingly subjecting myself to all those fucking prompts you have to go through to get to a live person just to hang up and do it again. That's weird neurosis territory.

 

[GlobalMan]

I think answering phones is one of the few jobs outside the home that women should do and are especially suited to.

If you had told a man 35 years ago that there would be hundreds of thousands of men operating the phones helping you with your flower delivery order he would have laughed at you.

 

[DamienCasanova]

Do you not talk to women in real life either? This just sounds like bad game. Anytime you talk to a woman in person or on the phone it's a good opportunity to run some game and learn some new tactics, why isolate yourself from some game exercise? Sure a lot of women are bitches on the phone, but plenty of guys are assholes too, that's just how the world works. And i'd much rather try to sweet-talk a woman on the phone for fun anyday, even if they are being a bitch take it as a challenge and see if you can win them over by the end of the convo.

 

[Kona]

If you hang up when a woman comes on, don't you just have to go through all of the menu and bullshit again?

It seems like I have to call ATT, Verizon, and Oceanic Cable once a month. It takes ten minutes to get a person on the phone. If you hang up you just have to wait again.

I always just ask for a supervisor with all three.

Instead of hanging up, just ask for a man.

Aloha!

 

[General Stalin]

Everything about this sounds retarded.

 

[TheOllam]

Do you not talk to women in real life either? This just sounds like bad game. Anytime you talk to a woman in person or on the phone it's a good opportunity to run some game and learn some new tactics, why isolate yourself from some game exercise? Sure a lot of women are bitches on the phone, but plenty of guys are assholes too, that's just how the world works. And i'd much rather try to sweet-talk a woman on the phone for fun anyday, even if they are being a bitch take it as a challenge and see if you can win them over by the end of the convo.

I was thinking along these lines. When you can manipulate the female rep to take action above the call of duty, you can entrap the company into providing services beyond the original cost of doing business with you.

:idea: Let's not get this confused with "Don't pitch the bitch" a real sales issue where it's not worth selling to a woman due to all the unforeseen bullshit she will bring before, during and after the sale.

If I get a female service rep, I'm testing my ability to make her tingle and solve my problem with gusto.

 

[CaptainS]

It's my experience that, if your issue isn't too complicated, a woman can easily handle the job. If it requires problem solving or any creative thinking, you're better off getting transferred to a man. The rare women capable of problem solving aren't going to be working in a call center.

 

[Mage]

I agree that men are probably better at customer service. I think this is because women like to follow rules and are quick to find faults with the customer who broke one of thousand product use rules written in fine print. Women love to submit to the greater force which is the company.

Men on the other hand usually hate the bureaucracy and shitty products themselves and are able to emphasize with the caller's problem more.

However I don't think that men should work in customer service. it's not a testosterone raising job. It's just like with cooking - while men are better as cooks, it's women who should be cooking for men in most circumstances.

Men have the potential to be betters then women at anything, but there are those jobs that are simple enough that even most woman could do them decently and women should do them to free up men doing more important jobs.

You could argue that men are better at cleaning floors and you will b right - man can move the broom faster and squeeze the water out of the towel stronger , but do you really want to make all janitors men? So that what - only thing women can do is sit in board meetings? Or do you want all of them to only sit in home and not be permitted to work at all? Both are too cardinal solutions to be realistic.

 

[PolymathGuru]

Personally I'd say that male call center workers are helpful 100% of the time. The women I'd split between 20% helpful, 60% dimwitted and 20% on another planet.

Any of you boys flirt over the phone? :angel:

I actually use customer support to sharpen my game a little. You can test the waters with jokes to see how well it goes.

 

[Kona]

A few years ago I had three rental units all sell at the same time. I made very little profit, and it all went to banks, but for a while I had a massive amount of money in a checking account.

When I would call the bank's customer service I could hear the girl wanting to come through the phone and blow me. I was really tempted to try some type of phone sex.

Aloha!

 

[Rhyme or Reason]

I can dig the OP's sentiment. Personally I don't find it worth it to hang up and re-dial just to sit through the menu bullshit all over again, but I agree that most women are shit at doing this job (and frankly, most jobs)

Do you not talk to women in real life either? This just sounds like bad game. Anytime you talk to a woman in person or on the phone it's a good opportunity to run some game and learn some new tactics, why isolate yourself from some game exercise? Sure a lot of women are bitches on the phone, but plenty of guys are assholes too, that's just how the world works. And i'd much rather try to sweet-talk a woman on the phone for fun anyday, even if they are being a bitch take it as a challenge and see if you can win them over by the end of the convo.

I'm going to say this is a false equivalency. When you're calling customer service, it's because you need something. You need the person on the other end of the line to LISTEN, to DEDUCE WHAT THE FUCK IS GOING ON and to TAKE ACTION in accordance with your wishes. Women are not inclined to give a fuck about any of the above, especially to some random "needy" guy on the phone. Ew!

So, the game analogy isn't 100 percent applicable, not everyone has time to waste or is in the mood to run "customer service phone rep game" just to get what the fuck they want. Chances are if I'm making such a phone call in the first place I'm pissed off and in no mood for fucking games.

 

[kaotic]

If I get a female service rep I hang up immediately.

Although one time I called T-mobile and got a female rep who kept asking me "Please give it to me".

hshit:

Part 2


Is it beta if I talk to a female customer service rep ?

 

[cascadecombo]

you're right, it's hard to get what you need done when the female customer service rep won't stop flirting with you.

 

[DamienCasanova]

I can dig the OP's sentiment. Personally I don't find it worth it to hang up and re-dial just to sit through the menu bullshit all over again, but I agree that most women are shit at doing this job (and frankly, most jobs)

Do you not talk to women in real life either? This just sounds like bad game. Anytime you talk to a woman in person or on the phone it's a good opportunity to run some game and learn some new tactics, why isolate yourself from some game exercise? Sure a lot of women are bitches on the phone, but plenty of guys are assholes too, that's just how the world works. And i'd much rather try to sweet-talk a woman on the phone for fun anyday, even if they are being a bitch take it as a challenge and see if you can win them over by the end of the convo.

I'm going to say this is a false equivalency. When you're calling customer service, it's because you need something. You need the person on the other end of the line to LISTEN, to DEDUCE WHAT THE FUCK IS GOING ON and to TAKE ACTION in accordance with your wishes. Women are not inclined to give a fuck about any of the above, especially to some random "needy" guy on the phone. Ew!

So, the game analogy isn't 100 percent applicable, not everyone has time to waste or is in the mood to run "customer service phone rep game" just to get what the fuck they want. Chances are if I'm making such a phone call in the first place I'm pissed off and in no mood for fucking games.

Anytime you're trying to pick-up a chick it's because you need something too, be it sex or companionship or whatever. The game is to persuade the other person to give you what you want so that you're both happy about the outcome. Customer service reps should be even easier to game, since they are being paid to listen, deduce what's going on and then provide customer service to you and give you what you want as well. Perhaps it is a false equivalency because it's more like a canned hunt than an actual approach, you're talking to a woman paid to serve you, so you've got a captive audience and all you have to do is be polite.

I think it's a crucial game lesson, and a chance to asses your own mental state when talking to anyone in the world, you have the choice to go into the conversation like an asshole and be rude, or you can check yourself and approach the convo with some finesse. I've gotten pissed off and cussed out my share of customer service reps as well, but i've found you're usually better off swallowing your anger and not lashing out at someone on the other end of the line. As the old saying goes... you catch more flies with honey than you do with vinegar.