When calling customer support, I hang up if a female answers

[Jack Of All Trades]

wow, you realize on the base level this is flat out rude

 

[RatInTheWoods]

I've never notice a gender based competency difference.

I'd sure as hell like to talk with a nice womans voice if the service is going to be the same.

 

[Alsos]

I've been on both ends of the call center phone line, so I cut call center people a lot of slack.

I worked with mostly women in that job, and none of them were stupid or incompetent (because the lady boss fired them right quick if they were). The customers were in large part horrible, though. Belligerent, condescending, entitled, foul-mouthed, unable to comprehend there are limits to what is possible within physical reality, unwilling to describe their problem beyond the simple fact of having one, and just plain stupid all around.

And these were public school teachers, by the way.

So I wouldn't hang up just because it's a woman on the other end. But I will be polite and patient for my part, and if they demonstrate that they can't communicate or are not competent to address my concern, then I'll request a transfer* or hang up.

(* -- Always request to talk to a manager or supervisor: chances are the person you get transferred to is actually neither, but the fact you're given to them usually means that they're known to the other call center people for whatever reason as "the guy who can handle the crazies/ragers". Which means they're someone smart enough to think on their feet while dealing with difficult people, and will have enough experience to understand and fix your problem easily. Unless it's a shitty company, and they transfer you to the low man on the totem pole to be rid of you because they don't care - in which case, it's a sign not to do business with them in the future.)

 

[BURNΞR]

Persuasion won't matter if the person willing to help you is fundamentally terrible at problem solving and this tends to be the case with women. If it's something standard I can let a female handle it (though they fuck those up too). When the circumstance gets complicated they fall apart. when the stakes are higher I don't want to play around and humor a government affirmative action hire.

Needless to say this philosophy extends beyond me rudely hanging up the phone on women. I want to avoid putting my life in female hands, whether they be a cop, firewoman, commercial airline pilot or a cardiovascular surgeon. In most cases you won't even have the option to opt for a male replacement. Let's hope for your sake you can dodge that bullet. Maybe it's possible to persuade them into doing a better job? Rhetorical question.

Normies will all decry this as sexist but the redpillers know quota hirings are a real thing. If medical schools admitted students based on actual merit and aptitude you really believe half the seats would be occupied by women? Rhetorical question.

In closing I'll say that when the chips are down I think people intuitively want to rely on men for help. Believe me folks, it's only through frustrating trial and error I have come to these conclusions.

 

[Rhyme or Reason]

Anytime you're trying to pick-up a chick it's because you need something too, be it sex or companionship or whatever. The game is to persuade the other person to give you what you want so that you're both happy about the outcome. Customer service reps should be even easier to game, since they are being paid to listen, deduce what's going on and then provide customer service to you and give you what you want as well. Perhaps it is a false equivalency because it's more like a canned hunt than an actual approach, you're talking to a woman paid to serve you, so you've got a captive audience and all you have to do is be polite.

Emphasis mine. This is the point; they should be better than they are at their jobs. They should give a fuck. The OP was pointing out how that isn't usually the case, and I agree.

I think it's a crucial game lesson, and a chance to asses your own mental state when talking to anyone in the world, you have the choice to go into the conversation like an asshole and be rude, or you can check yourself and approach the convo with some finesse. I've gotten pissed off and cussed out my share of customer service reps as well, but i've found you're usually better off swallowing your anger and not lashing out at someone on the other end of the line. As the old saying goes... you catch more flies with honey than you do with vinegar.

No argument there, I don't fly off the handle on CS reps either, as it accomplishes nothing in most cases. I agree with the idea that you should go clear-headed into any type of interaction. But to me gaming isn't just about getting what I want. It's about being present in the moment and enjoying the company of chicks. If a chick is a cunt, and thus is a pain in the ass to be around, I don't want anything from her.

So as far as dealing with customer service people, male or female, I'm only interested in resolving whatever the issue is and my experience shows men are far more likely to assist in that manner than are women.

 

[John Michael Kane]

I think it is a competency thing within an organization more than it is a gender thing. I'm a baller when it comes to credit cards. Literally have dozens for both work and play. Customer service between the various banks differs massively. Citi consumer cards are staffed by lousy call centers in India. Poor English training, reading from the script, no problem solving skills whatsoever. Just a lousy experience. The only reason why I keep them is for the great rewards program. Discover and American Express, both have 100% U.S. based call support. Had uniformly excellent experience with both, regardless if a man or a woman answers. It is all about leadership within an organization to get the employees to be customer-centric. Great leaders and managers put systems of excellence in place, while poor organizations allow everyone to shotgun the rules, or worse yet, have no rules at all.

 

[Rocha]

I worked in customer service for a while to help pay my studies. Do you know the quantity of "men" on the other side of the line who are more girly than the girls?

 

[scorpion]

To be honest I can't relate to this at all. I tend to have better experiences with female customer service reps than males. I find them more eager to please. The exception is obviously for technical issues. But for simple administrative sort of issues, I'd rather deal with a woman.

There is a very simple "hack" I've found that improves the experience in dealing with customer service people (male or female). What is the hack? It literally could not be more simple: you greet the representative by name, introduce yourself, and you ask them to help you. Why does this work? It makes the interaction more personal. It adds a human element to what is normally a very impersonal experience. And by directly asking them for help you make them invested in providing you that help.

It's a little thing that makes a big difference. Also, speak slower in general. I think a lot of guys have lost (or never developed) phone game due to the heavy prevalence of texting these days. It's a worthwhile skill to develop. People are always much more accommodating when they like you, and coming across as likable/charismatic over the phone is an aspect of game that can be learned like any other.

 

[John Michael Kane]

I've found that also repeating back the name of the rep as soon as they answer the call to be helpful. If you didn't hear it, say sorry, I didn't catch your name? It makes the experience more personal to them, not just some type of answering robot to an endless stream of mundane calls. In fact, the more you warm your agent up to being nice to them, the more likely they are willing to go out of your way to resolve your issue, including asking for a manager if necessary. Game works for business situations as well.

 

[ball dont lie]

Im the opposite. At least women in those jobs will pretend to be friendly.

I called Chase and got what sounded like a Phillipino before and had excellent service. Two other times I called and got complete dude-bros who were morons. Their tone of voice the entire time was something between "fuck you" and "you are wasting my time". The second dude I hung up in the middle of the call, waited a few minutes and called back. Which was answered by a friendly female. Maybe fake as hell, but they are good at it at least.

 

[Geomann180]

To be honest I can't relate to this at all. I tend to have better experiences with female customer service reps than males. I find them more eager to please. The exception is obviously for technical issues. But for simple administrative sort of issues, I'd rather deal with a woman.

There is a very simple "hack" I've found that improves the experience in dealing with customer service people (male or female). What is the hack? It literally could not be more simple: you greet the representative by name, introduce yourself, and you ask them to help you. Why does this work? It makes the interaction more personal. It adds a human element to what is normally a very impersonal experience. And by directly asking them for help you make them invested in providing you that help.

It's a little thing that makes a big difference. Also, speak slower in general. I think a lot of guys have lost (or never developed) phone game due to the heavy prevalence of texting these days. It's a worthwhile skill to develop. People are always much more accommodating when they like you, and coming across as likable/charismatic over the phone is an aspect of game that can be learned like any other.

I do a similar thing whereby if I don't encounter a robot person with no sense of humor, I try to make jokes and ask them about themselves or overexaggerate how much they're saving my life whenever they do well.

Speaking of call centers, I've never had a bad experience with calls with USAA.

Anybody else notice this? Or other companies that have good customer service on the phone?

G

 

[xmlenigma]

Actually if you know how to charm them on the phone..

 

[younggun]

I think in my young life I've only had one bad customer service experience (with Bell, I imagine the other Canadians on the forum can sympathize) and it was because I kept getting transferred, ended up getting 5 foreign workers in a row. You'd think speaking fluent English would be a requirement to be a call center worker but thinking that is xenophobic...anyhow I lost my cool on the last guy so he finally caved and sent someone in person who solved the problem in about 2 minutes. :dodgy:

Other than that, just lay the charm on and call center workers can be a huge help. I'd definitely rather that than the automated systems. I find it's actually good practice in negotiating, as most of the workers are subjected to so much verbal abuse that they care more about the customer's approval than the company.

 

[Surreyman]

I honestly think a lot of this depends on how attractive your voice is.

It's something you can work on, and worth looking at. If you have an unattractive voice, then fix it.

 

[Surreyman]

I think in my young life I've only had one bad customer service experience (with Bell, I imagine the other Canadians on the forum can sympathize) and it was because I kept getting transferred, ended up getting 5 foreign workers in a row. You'd think speaking fluent English would be a requirement to be a call center worker but thinking that is xenophobic...anyhow I lost my cool on the last guy so he finally caved and sent someone in person who solved the problem in about 2 minutes. :dodgy:

I notice a lot of Canadians are really not that good at understanding accents.

I work construction here, and I'm English. We have a few Jamaicans on our crew, mostly tapers, also some painters. I can understand them perfectly, and they can understand me. When I talk to Canadians I have to speak the 'Queens English' for them or they get confused, and they're totally lost at anything Jamaicans say, don't even try them on Indians.

 

[Uhondo]

Having said that, I'm going to continue this practice because I just can't deal with the anxiety and stress that comes with solving 21st century problems with what are, functionally, overgrown children not fit for it.

Am I the only one that does this?

I've had similar experiences. I manage the corporate internet, and had to change ISPs because i could never get any traction when we had internet problems. The ISP we migrated from shifted to a female centric call center, with women that could almost never help solve problems. And they do get all emotional when challenged. The female account manager was even worse.

Shifting gears to my workplace. We have a department that writes code. I've had numerous senior male colleagues mention just how the female coders can't handle shit. Some have resigned when faced with pressure to complete projects on time.

While not an indictment to all women, most of them just don't do well in tech.