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When calling customer support, I hang up if a female answers
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<blockquote data-quote="..." data-source="post: 1053215" data-attributes="member: 5086"><p>There's only one instance where I liked calling an IRT call center, it was Aetna's provider line. The switched from US based to IRT support and I was pissed at first. Then I realized these folks would cut all the small talk and bullshit, they would get right down to business right away with direct answers. No 'murican formalities. </p><p></p><p></p><p>Me: I need the status on an auth</p><p>IRT: Member ID? DOB? NPI? </p><p>ME: *provided answers*</p><p>IRT: It's under review, will receive answer in two days. </p><p></p><p>Me: I need an auth</p><p>IRT: Give me ICP codes, member ID, NPI, etc</p><p>Me: *given*</p><p>IRT: Ok, this member is covered. It's in the system but you need to send clinicals</p><p></p><p>Holy fuck, I could get that shit done in 5 minutes. US reps would try to deny me or make me go around.</p></blockquote><p></p>
[QUOTE="..., post: 1053215, member: 5086"] There's only one instance where I liked calling an IRT call center, it was Aetna's provider line. The switched from US based to IRT support and I was pissed at first. Then I realized these folks would cut all the small talk and bullshit, they would get right down to business right away with direct answers. No 'murican formalities. Me: I need the status on an auth IRT: Member ID? DOB? NPI? ME: *provided answers* IRT: It's under review, will receive answer in two days. Me: I need an auth IRT: Give me ICP codes, member ID, NPI, etc Me: *given* IRT: Ok, this member is covered. It's in the system but you need to send clinicals Holy fuck, I could get that shit done in 5 minutes. US reps would try to deny me or make me go around. [/QUOTE]
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