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<blockquote data-quote="Dr. Howard" data-source="post: 1053217" data-attributes="member: 2271">The trick for government call centers is knowing the language/codes. If you can speak in the right acronyms you somehow establish yourself as 'not another pleb' and they will give you the service you request.Also, know the right language for requesting supervisors or gov't vs. industry. In America the first line gov't manager is sometimes known as a program supervisor, or section chief.Even better, call around the call center, most government agencies in the US and Canada list the contact information for all staff in public databases. Find a name in a section that looks relatively like a person you need to talk to and call.Last, in america, if you get shit service from a government call center call your equivalent elected representative's office. Speak with one of their aides and they will likely fuck shit up at that gov't department on your behalf.</blockquote>

[QUOTE="Dr. Howard, post: 1053217, member: 2271"] The trick for government call centers is knowing the language/codes. If you can speak in the right acronyms you somehow establish yourself as 'not another pleb' and they will give you the service you request. Also, know the right language for requesting supervisors or gov't vs. industry. In America the first line gov't manager is sometimes known as a program supervisor, or section chief. Even better, call around the call center, most government agencies in the US and Canada list the contact information for all staff in public databases. Find a name in a section that looks relatively like a person you need to talk to and call. Last, in america, if you get shit service from a government call center call your equivalent elected representative's office. Speak with one of their aides and they will likely fuck shit up at that gov't department on your behalf. [/QUOTE]

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