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<blockquote data-quote="Alsos" data-source="post: 1053237" data-attributes="member: 8894">I've been on both ends of the call center phone line, so I cut call center people a lot of slack. I worked with mostly women in that job, and none of them were stupid or incompetent (because the lady boss fired them right quick if they were). The customers were in large part horrible, though. Belligerent, condescending, entitled, foul-mouthed, unable to comprehend there are limits to what is possible within physical reality, unwilling to describe their problem beyond the simple fact of having one, and just plain stupid all around. And these were public school teachers, by the way. So I wouldn't hang up just because it's a woman on the other end. But I will be polite and patient for my part, and if they demonstrate that they can't communicate or are not competent to address my concern, then I'll request a transfer* or hang up. (* -- Always request to talk to a manager or supervisor: chances are the person you get transferred to is actually neither, but the fact you're given to them usually means that they're known to the other call center people for whatever reason as &quot;the guy who can handle the crazies/ragers&quot;. Which means they're someone smart enough to think on their feet while dealing with difficult people, and will have enough experience to understand and fix your problem easily. Unless it's a shitty company, and they transfer you to the low man on the totem pole to be rid of you because they don't care - in which case, it's a sign not to do business with them in the future.)</blockquote>

[QUOTE="Alsos, post: 1053237, member: 8894"] I've been on both ends of the call center phone line, so I cut call center people a lot of slack. I worked with mostly women in that job, and none of them were stupid or incompetent (because the lady boss fired them right quick if they were). The customers were in large part horrible, though. Belligerent, condescending, entitled, foul-mouthed, unable to comprehend there are limits to what is possible within physical reality, unwilling to describe their problem beyond the simple fact of having one, and just plain stupid all around. And these were public school teachers, by the way. So I wouldn't hang up just because it's a woman on the other end. But I will be polite and patient for my part, and if they demonstrate that they can't communicate or are not competent to address my concern, [i]then[/i] I'll request a transfer* or hang up. (* -- Always request to talk to a manager or supervisor: chances are the person you get transferred to is actually neither, but the fact you're given to [i]them[/i] usually means that they're known to the other call center people for whatever reason as "the guy who can handle the crazies/ragers". Which means they're someone smart enough to think on their feet while dealing with difficult people, and will have enough experience to understand and fix your problem easily. Unless it's a shitty company, and they transfer you to the low man on the totem pole to be rid of you because they don't care - in which case, it's a sign not to do business with them in the future.) [/QUOTE]

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