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<blockquote data-quote="John Michael Kane" data-source="post: 1053240" data-attributes="member: 7342"><p>I think it is a competency thing within an organization more than it is a gender thing. I'm a baller when it comes to credit cards. Literally have dozens for both work and play. Customer service between the various banks differs massively. Citi consumer cards are staffed by lousy call centers in India. Poor English training, reading from the script, no problem solving skills whatsoever. Just a lousy experience. The only reason why I keep them is for the great rewards program. Discover and American Express, both have 100% U.S. based call support. Had uniformly excellent experience with both, regardless if a man or a woman answers. It is all about leadership within an organization to get the employees to be customer-centric. Great leaders and managers put systems of excellence in place, while poor organizations allow everyone to shotgun the rules, or worse yet, have no rules at all.</p></blockquote><p></p>

[QUOTE="John Michael Kane, post: 1053240, member: 7342"] I think it is a competency thing within an organization more than it is a gender thing. I'm a baller when it comes to credit cards. Literally have dozens for both work and play. Customer service between the various banks differs massively. Citi consumer cards are staffed by lousy call centers in India. Poor English training, reading from the script, no problem solving skills whatsoever. Just a lousy experience. The only reason why I keep them is for the great rewards program. Discover and American Express, both have 100% U.S. based call support. Had uniformly excellent experience with both, regardless if a man or a woman answers. It is all about leadership within an organization to get the employees to be customer-centric. Great leaders and managers put systems of excellence in place, while poor organizations allow everyone to shotgun the rules, or worse yet, have no rules at all. [/QUOTE]

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