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When calling customer support, I hang up if a female answers
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<blockquote data-quote="John Michael Kane" data-source="post: 1053243" data-attributes="member: 7342"><p>I've found that also repeating back the name of the rep as soon as they answer the call to be helpful. If you didn't hear it, say sorry, I didn't catch your name? It makes the experience more personal to them, not just some type of answering robot to an endless stream of mundane calls. In fact, the more you warm your agent up to being nice to them, the more likely they are willing to go out of your way to resolve your issue, including asking for a manager if necessary. Game works for business situations as well.</p></blockquote><p></p>
[QUOTE="John Michael Kane, post: 1053243, member: 7342"] I've found that also repeating back the name of the rep as soon as they answer the call to be helpful. If you didn't hear it, say sorry, I didn't catch your name? It makes the experience more personal to them, not just some type of answering robot to an endless stream of mundane calls. In fact, the more you warm your agent up to being nice to them, the more likely they are willing to go out of your way to resolve your issue, including asking for a manager if necessary. Game works for business situations as well. [/QUOTE]
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When calling customer support, I hang up if a female answers
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