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When calling customer support, I hang up if a female answers
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<blockquote data-quote="younggun" data-source="post: 1053247" data-attributes="member: 7742"><p>I think in my young life I've only had one bad customer service experience (with Bell, I imagine the other Canadians on the forum can sympathize) and it was because I kept getting transferred, ended up getting 5 foreign workers in a row. You'd think speaking fluent English would be a requirement to be a call center worker but thinking that is xenophobic...anyhow I lost my cool on the last guy so he finally caved and sent someone in person who solved the problem in about 2 minutes. :dodgy:</p><p></p><p>Other than that, just lay the charm on and call center workers can be a huge help. I'd definitely rather that than the automated systems. I find it's actually good practice in negotiating, as most of the workers are subjected to so much verbal abuse that they care more about the customer's approval than the company.</p></blockquote><p></p>
[QUOTE="younggun, post: 1053247, member: 7742"] I think in my young life I've only had one bad customer service experience (with Bell, I imagine the other Canadians on the forum can sympathize) and it was because I kept getting transferred, ended up getting 5 foreign workers in a row. You'd think speaking fluent English would be a requirement to be a call center worker but thinking that is xenophobic...anyhow I lost my cool on the last guy so he finally caved and sent someone in person who solved the problem in about 2 minutes. :dodgy: Other than that, just lay the charm on and call center workers can be a huge help. I'd definitely rather that than the automated systems. I find it's actually good practice in negotiating, as most of the workers are subjected to so much verbal abuse that they care more about the customer's approval than the company. [/QUOTE]
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When calling customer support, I hang up if a female answers
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